Assist360° Co-Managed IT Support

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Assist360° is a co-managed IT support service from Converged Technology Group — a leading Managed Service Provider (MSP) based in New York City and Long Island. We have designed our co-managed approach to advance IT operations in organizations across our region. Work with us for solutions that drive cost-effective IT performance optimization.

Managed Services for 360° Coverage of Your Business-Critical Technology Systems

Maintaining uptime around the clock has become an essential business capability, making information technology (IT) critical to daily operations. With our Assist360° cloud-based managed services, organizations across New York and Long Island are gaining the proactive management, monitoring and support they need to ensure the highest levels of reliability and accessibility — without increasing the burden on internal IT staff.

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The importance of technology in the daily operations has made 24x7x365 uptime almost mandatory for businesses. With Converged Technology Group’s Assist360° cloud-based managed services, organizations across NY and Long Island are gaining the monitoring, proactive management and on-demand support they need to ensure the highest levels of reliability and accessibility – without increasing the burden on internal IT staff.

Optimizing IT Spend Through Co-Managed Operations

Assist360° is available as a co-managed IT service. Under the co-managed service model, your business augments an internal IT department with a supplemental IT staff from your MSP. As your MSP, Converged Technology Group will provide hardware, software and personnel that expand your IT infrastructure and fill skill gaps. 

Our co-managed services are flexible, allowing you to access outside support in the areas where your business needs assistance while keeping a hand in the areas in which you excel. The result is a more cost-effective approach to IT that eliminates some of the cost of hiring an internal staff while providing access to professional IT augmentations that provide significant value to the organization.

Augmented IT Resources

Assist360° allows you to supplement your existing staff with our experienced support team. We’ll deploy solutions across all of your key IT areas for a co-managed approach to optimizing mission-critical operations. Augment your current IT resources with our on-demand expertise to ensure reliable IT operations and efficient service delivery, while empowering your internal teams to focus on the design and delivery of new IT services.

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Customized to Meet Your Needs

At Converged Technology, we tailor our Assist360° co-managed services offerings to optimize mission-critical functions. Our partially outsourced managed IT approach provides highly efficient and cost-effective ongoing support to each technology implementation we offer our customers.

We’ll customize our service packages to meet your unique ongoing requirements. You can access IT data through our innovative cloud-based model geared to optimizing monitoring capabilities and support spend, lowering total cost of ownership (TCO).

Managed IT Services Consultant vs. IT Consultant

Assist360° Co-managed Services Packages

We can customize your Assist360° co-managed service plan to include the following elements: 

  • Managed Network Infrastructure
  • Managed Server Infrastructure
  • Managed End-User Helpdesk
  • Managed Backup
  • Managed Hosted Server / Storage Azure
  • Managed Hosted Server / Storage Azure Sec. Checkups
  • Managed Security Firewall
  • Managed Security Patch Management
  • Managed IT Helpdesk
  • Managed Security Awareness Training
  • Managed Web Security
  • Managed Email Security
  • Managed Detection & Response
  • Managed PC Cloud Backup

Benefits of Co-Managed IT

Assist360° is a best-in-class co-managed IT solution, delivering the full range of advantages possible through augmenting internal technology resources. Take advantage of:

  • Enhanced IT uptime: Receive the preventive maintenance and professional support needed to provide 24/7 IT availability.
  • Elevated business productivity: Access tools and support that empower your staff to accomplish more through more efficient processes and communication.
  • Strengthened IT security: Implement proven tools and policies that promote data security throughout the reorganization.
  • Advanced IT augmentation: Leverage innovative technologies tailored to your business and managed by experienced IT staff.
  • Cost-effective IT solutions: Control IT expenditures by combining internal assets with a cost-effective outsourced service.
  • Scalable IT assets and staff: Maintain the flexibility to increase or reduce your IT department’s scale as the business evolves.

Why Choose Converged Technology Group for Co-Managed IT? 

Converged Technology Group has provided managed IT solutions to businesses across multiple industries since 2006. We drive progress through co-managed IT services formed around each client’s unique needs and precise organizational goals. 

Our consultants will methodically assess your business’s needs, recommend technological improvements and implement a comprehensive co-managed solution. This approach delivers best-in-class services.

Partner with us to experience the expertise and dedication that advance our clients’ goals and garner prestigious accolades year after year.

Connect With the MSP Committed to Supporting You From Start to Finish

When it comes to managed services, Converged Technology Group can provide peace of mind without the hefty price tag. Our cost-effective solutions drive efficiency in 24/7 IT operations, so talk to Converged Technology Group today to learn how we make it possible to Assist360°.

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(631) 468-5770