Transform Customer Service with a State-of-the-Art Contact Center
Automate and streamline call management and integrate Internet and voice apps
Building and maintaining customer relationships is a long-term process that can be damaged with one misstep in a contact center. By better managing the contact center, companies can streamline the communications process, provide improved service and lower operating costs.
Converged Technology Group utilizes Cisco Unified Contact Center Express and its intelligent contact routing, computer telephony integration and multichannel contact management features to build a superior contact center infrastructure. With an improved contact center system from Converged, companies can profit from more efficient customer service representatives and integration with the rich functionality of their Unified Communications solution.