Assist360° Co-Managed IT Support for Businesses
Is your IT team stretched too thin? Are you struggling to keep up with the latest security threats? Assist360° Co-Managed IT Support offers a solution. We provide the expertise and resources you need to supplement your existing IT staff. This strategy lets you focus on core initiatives and operations while we help handle the day-to-day management and specialized functions.
Learn the meaning and advantages of co-managed IT support. We will also discuss Assist360° and the businesses prioritizing this service.
What Is Co-Managed IT Support?
Co-managed IT support is where an internal IT team works collaboratively with an external managed service provider (MSP) to manage a company’s IT needs. It is like having a tag-team partner for your IT department. The key aspects are:
- Shared responsibility: The internal IT team and the MSP share responsibility for different aspects of IT management. This arrangement allows the internal team to focus on strategic initiatives and projects that directly support the business goals. At the same time, the MSP handles routine or specialized tasks or fills skill gaps.
- Augmentation of internal staff: Instead of replacing the internal IT team, co-managed IT support augments their capabilities with the resources and expertise of the MSP. This helps mid-market and small enterprise businesses that lack specialized skills or are overwhelmed with day-to-day tasks.
- Flexibility and customization: Co-managed IT solutions are tailored to the organization’s needs. The company can choose which IT functions to outsource to the MSP and which to keep in-house. This flexibility allows for a customized approach that aligns with the company’s budget, resources and IT strategy.
Co-managed IT support optimizes your IT operations by combining your internal team’s strengths and an external MSP’s expertise.
The Benefits of Co-Managed IT Support for Businesses
Co-managed IT support provides multiple benefits, such as:
- Enhanced IT uptime: You get preventive maintenance and professional support, reducing downtime while increasing productivity.
- Strengthened IT security: The internal team and MSP can collaborate to implement proven frameworks that enhance data security, reducing the risk of breaches and cyberattacks.
- Elevated business productivity: Your staff gains access to tools to streamline processes, empowering them to accomplish more.
- Access to advanced technology: You can use the MSP’s advanced technology to gain a competitive advantage without the upfront investment and ongoing maintenance costs.
- Access to specialized expertise: MSPs may bring specialized knowledge and skills lacking in your team, including cloud computing, cybersecurity or specific software applications.
- Scalable IT assets and staff: You can increase and decrease the size of the IT team as the business evolves, allowing you to adapt to changing needs.
- Reduced burden on internal IT staff: Co-managed IT support can alleviate the workload on your internal team. It reduces burnout and allows them to focus on higher-value activities.
- Cost-effective IT solutions: Strategically outsourcing IT functions allows you to reduce overhead expenses. You can eliminate redundancies and optimize resource allocation.
- Improved focus on strategic initiatives: By outsourcing routine tasks and specialized functions, you can direct resources to other important areas of your operations.
- Better disaster recovery and business continuity: MSPs can help you implement plans that allow businesses to quickly recover from unexpected events.
Businesses leverage co-managed IT support to drive success through effective IT solutions.
What Is Assist360°?
Assist360° is a world-class co-managed IT support service offered by Converged Technology Group. It is designed to enhance IT operations through performance optimization, providing proactive management, monitoring and support for organizations. Assist360° has a wide coverage, including, but not limited to:
- Cloud-based IT monitoring
- Cloud-based managed support services
- Managed backup
- Managed email security
- Managed Microsoft 365 and security checkups
- Managed networking infrastructure
- Managed security awareness training
- Managed security firewall
- Managed security patch management
- Managed server infrastructure
- Managed web security
- Remote monitoring and alerting
- SLA-based priority response services
- Unlimited IT helpdesk support
- Vendor management
- Virtual CIO
This comprehensive IT support optimizes performance and reduces the burden on your internal IT staff.
Who Needs Assist360° Co-Managed IT Support?
Assist360° is ideal for mid-market to small enterprise businesses in the tri-state New York area, especially those in the following industries:
1. Health Care
The Health Insurance Portability and Accountability Act (HIPAA) has stringent compliance requirements. With an increasing reliance on telehealth and other digital health technologies, Assist360° helps health care organizations protect private and sensitive health information. Examples of the solutions provided include data protection, access controls, security audits and disaster recovery planning.
2. Legal
Law firms and other legal service providers are required to keep client and other records confidential. Secure document management has become even more crucial as reliance on e-discovery and legal technology grows. Converged Technology Group manages software and can implement effective data security frameworks.
3. Finance and Retail
Financial institutions and retailers must comply with regulations and standards, such as the Gramm-Leach-Bliley Act (GLBA) and the Payment Card Industry Data Security Standard (PCI DSS). Converged Technology Group can help mitigate cyberattacks and associated risks through security monitoring, fraud detection and data loss prevention.
4. Nonprofit
Protecting donor and stakeholder data is crucial to building trust. However, managing IT systems with a limited budget and time can be challenging. Partnering with Assist360° enables you to focus on your mission with a predictable cost for IT services.
5. Media
Media and entertainment organizations use technology to create, distribute and monetize content. This means data breaches and downtime in IT systems can cause significant losses. In addition to protecting your intellectual property, Assist360° helps optimize the performance of critical systems.
6. Education
Laws like the Family Educational Rights and Privacy Act (FERPA) require educational institutions to protect students’ personal and financial information. Converged Technology Group can implement effective security measures and provide awareness training. These solutions can improve compliance.
Frequently Asked Questions
Here are answers to the commonly asked questions:
How Does Co-Managed IT Differ From Traditional Managed Services?
Traditional managed services often involve outsourcing the entire IT management to a third party. In contrast, co-managed IT support is a partnership where you retain control of your IT strategy and internal IT team. The MSP provides support and expertise where you need it the most.
How Much Does Assist360° Co-Managed IT Support Cost?
The cost depends on the scope, size and complexity of the services required and the IT environment. The flexible pricing model means you can get what suits your budget. The main consideration is determining the kind and level of assistance you need.
What If You Only Need Help With a Specific IT Project or Issue?
Converged Technology Group offers project-based IT services in addition to Assist360°. You can obtain assistance for security assessment, cloud migration, network upgrades and other IT projects.
Assist360°: The Best Co-Managed IT Support for Enterprises
Managing IT effectively is crucial for business success in today’s rapidly evolving technological landscape. Assist360° offers a flexible and collaborative approach to IT management. It empowers organizations to achieve their goals while minimizing risk and maximizing efficiency.
Ready to take your IT to the next level? Contact us now to start your journey. Our team will assess your IT needs and develop a customized plan!
