The Assist360° Managed IT Helpdesk Support
The Managed IT Helpdesk aims to keep your business up and running optimally. It provides fully outsourced, managed IT services in the NYC metro area for organizations with 15-75 potential users. This offering includes Discovery and Roadmap, IT Service Management, 24×7 Remote Monitoring & Alerting, 24×7 Service Desk and Server, and Desktop Patch Management. When your business requires optimal technical efficiency, turn to the team at Converged Technology Group for your team’s end user support services.
What can Assist360° Do for Your Business?
Every company moves at the speed of its technology. Our team can ensure that yours, ever dependent on IT systems, experiences minimal disruption and maximum productivity. Assist360°, our end user desktop support service, has been developed with the midsize business in mind. It offers the ideal solution for teams that require optimal efficiency at an affordable price point. Our helpdesk provides the ideal managed IT services solution for Long Island businesses as well as firms seeking a dependable managed service provider in NYC.
Who needs a Managed Service Provider (MSP)?
Every business that requires web-based, remote technical services to fulfill their end-user systems and support their unique IT infrastructure requirements.
What Can Businesses Expect from Converged Tech Group’s proprietary Assist360° Managed Services?
- 24x7x365 Remote Monitoring: Our proprietary solution is deployed on desktops, networks, mobile devices, and servers, to observe performance and diagnostic tasks. Patches, updates and configurations are also installed remotely, ensuring minimal disruption and maximum service efficiency. The result: simultaneous, seamless upgrades across all business devices.
- SLA-Based Priority Response Services: For proactive incident response, resolution targets and service levels to minimize impact on overall business operation.
- Unlimited IT Help Desk Support: Troubleshooting and resolving issues at the onset. It is like having an IT department in-house. Learn more about our end user support IT services.
- Vendor Management System (VMS): Internet-enabled, our web-based application service is perfect as a platform for businesses to procure and manage vendors. This supports IT initiatives while providing data security.
- Network Optimization Services: Utilizes the latest tools and techniques to monitor and improve network performance, crucial to our clients’ long-term business success. Services include packet loss monitoring, bandwidth management, minimized latency, and global load balancing.
- On-Site Support Services: Dispatched as needed to keep business productivity high and downtime low.
- Tiered-Support Models that work with your business and your budget. Converged Technology Group offers flexible options to enable your team to access our End User Help Desk Support Services as needed.